11/22/19 THEME 1 “Attracting New Patients” (How to turn dental practice into a magnet for patients? How can everyone in the team earn patients for practice? How to turn patients into loyal customers?
WHO IS THIS COURSE DESIGNED FOR?
For the entire dental practice team
DURATION
One day
BENEFITS
In this course you will gain knowledge and skills that will help you:
- To know patients’ expectations, how to shape and guide them
- To understand the importance of the “patient path” and the steps that determine the patient’s experience in your practice
- To understand how everyone in the dental practice influences the patient’s experience
- To make a very positive first impression in the eyes of new and potential patients
- In addition, you will receive practical tips on how to use the “moments of truth” technique to create happy and loyal patients.
11/23/19 TOPIC 2 Patient Trust (Or How to Build Authority and Reliability in Patient Eyes by Matching Communication?)
DURATION 1 DAY
WHO IS THIS COURSE DESIGNED FOR? For people in dental practice who communicate with patients
BENEFITS
In this course, you will gain knowledge and skills that will help you:
- To use the most powerful confidence-building tool
- To know the patient’s communication channel
- To understand the power of the various patient communication channels
- To know your leadership style of communication and development areas to tailor communication to patients
- In addition, you will receive a hands-on tool to increase your own strengths and development potential.
12/13/19 THEME 3 “Barriers to Patient Communication” (Reduce the Missed Benefits and Increase Patient Flow. How do we make sure that what we want to say is what the other side understands and vice versa?
DURATION:
One day
WHO IS THIS COURSE DESIGNED FOR?
For the entire dental practice team
BENEFITS
In this course you will gain knowledge and skills that will help you:
- To see a practical section of the communication process and the pitfalls in it
- To express an opinion and share information so that they understand you accurately
- To listen so that you understand exactly the other party’s point of view
- To make full use of the power of feedback in everyday communication
- In addition, you will receive an easy-to-use hands-on exercise to test the level of understanding in communication between the people in your team.
12/14/19 TOPIC 4 Patient Authority and Mutual Respect (How to defend a position through mutual interest and profit?
DURATION:
1 DAY
WHO IS THIS COURSE DESIGNED FOR?
For the entire dental practice team
BENEFITS
In this course you will gain knowledge and skills that will help you:
- To research and develop your personal level of assertiveness
- To use techniques to assert and assert your personal position and interests in communication
- To show attention to the other party’s position and interests in communication
- To find an outlet acceptable to both parties in seemingly impossible situations
- In addition, you will receive hands-on tips for assertive telephone and email communication.
01/24/20 TOPIC 5 “Methodology for Understanding Patients and Increasing the Satisfaction of Patient Satisfaction (Or how to work with patients and colleagues in the easiest and most enjoyable way for both parties?
DURATION 1 DAY
WHO IS THIS COURSE DESIGNED FOR? For the entire dental practice team
BENEFITS
In this course you will gain knowledge and skills that will help you:
- To know your personal profile of preferences for work and interaction with patients and colleagues
- To design and apply your approach to communicating with the different profiles of the preferences of the people around you
- To increased awareness and awareness of the specific expectations, motivators and fears of different types of colleagues and patients.
- To gain approaches and working techniques for dealing with patients in difficult and critical situations.
- In addition, you will receive an easy-to-use test to determine the leading preferences of the people you work with – patients and colleagues.
01/25/20 Topic 6 “Presenting a treatment plan and dealing with objections” (How to use the motivators and fears of different types of patients? How to present a treatment plan so that the patient recognizes his decision?
DURATION 1 DAY
WHO IS THIS COURSE DESIGNED FOR? For people in dental practice who communicate with patients
BENEFITS
In this course you will gain knowledge and skills that will help you:
- To imagine yourself in the most impactful and memorable way possible in the presence of new patients
- To present a treatment plan for different types of patients in a convincing way to proactively avoid objections
- To understand the patient’s objections, identify the needs and motivations behind them, and find a common interest
- In addition, you will receive specific tools that you can develop and apply after the seminar itself.
03/13/20 TOPIC 7 “Confident Presentation and Cost Rationale” (convincingly present the difference between price and value and receive more referrals from patients?
DURATION 1 DAY
WHO IS THIS COURSE DESIGNED FOR? For people in dental practice who communicate with patients
BENEFITS
In this course you will gain knowledge and skills that will help you:
- To gain specific approaches to presenting prices in the treatment plan through the value we give to our patients.
- To learn techniques for dealing with price objections and justifying a higher price.
- To learn how to prepare to share truly impactful stories to help us work with patients
- To learn how to make and ask our patients for a referral in order to attract the patients we want
- In addition, you will receive a structure and demonstration of stories and working techniques to justify the cost or deal with objections
03/14/20 TOPIC 8 Emotional Intelligence for Better Relative Dental Practices (how to get to know emotions and work effectively with them for better relationships with patients and the practice team)
DURATION 1 DAY
WHO IS THIS COURSE DESIGNED FOR? For the entire dental practice team
BENEFITS
In this course you will gain knowledge and skills that will help you:
- To know the different levels of EI
- To have the opportunity to start the process of distinguishing between emotions, feelings and thoughts
- To be aware of the level of self-motivation, empathy and a tendency to work in a team
- To master techniques for controlling and managing their emotions
- To learn how to correctly recognize the emotions of others and adapt their communication to them
- In addition, you will receive awareness questions at each of the EI levels and an idea of what to focus on to further develop your EI.
04/24/20 THEME 9 “Stress in the daily routine of dental practice – friend and foe?” (Or how to significantly reduce negative emotions and improve our performance in stressful situations?)
DURATION 1 DAY
WHO IS THIS COURSE DESIGNED FOR? For the entire dental practice team
BENEFITS
In this course you will gain knowledge and skills that will help you:
- To build an anti-stress attitude towards the surrounding events
- To identify your reactions to stress factors
- To understand your own range of concerns, areas of control and influence
- To practice techniques to regulate stress levels in challenging situations
- To distinguish between positive and negative stress in everyday life
- In addition, you will receive a questionnaire to measure the current levels of stress in your life and their sources.
04/25/20 Topic 10 “Preferred dental practice as a result of the efforts of the whole team” The difference between a group and a team Or how to make 1 + 1> 2 in the work of the dental practice team?
DURATION 1 day
WHO IS THIS COURSE FOR?
For the entire dental practice team
BENEFITS
In this course you will gain knowledge and skills that will help you:
- To move forward the clinic team to the next phase of its development
- To recognize the characteristics of highly effective teams in the daily work of your team
- To increase the level of trust between the people in the team
- To know the expectations of other members of your team for the way they work and interact in the clinic
- In addition, you will receive a test to determine the preferred team roles of each member of your team.
Price for one-day training – 600 BGN without VAT, if you enroll in two consecutive topics you will receive a 5% discount. For two attendees from one practice, the second enrolled benefits from a 10% discount on the announced fee.
If you decide to take advantage of all the training there is a package price of 5100 BGN without VAT.
All participants can benefit from 30 minutes. consultation with the leading up to 30 calendar days from the completion of training. Individual cases and problems can be discussed.